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Communications

Quick Info
In an EMERGENCY, DIAL 911
Traffic & Weather Advisories
Non-Emergency 850-651-7400

WE ARE HIRING COMMUNICATIONS OFFICERS! Starting Salary – $42,868.80 

The Okaloosa County Sheriff’s Office Consolidated Emergency Communications Center  (ECC) is the Primary Public Safety Answering Point (PSAP) for Okaloosa County. Our Public Safety Telecommunicators (PST) dispatch for the Okaloosa County Sheriff’s Office, Shalimar Police Department, NWF State College Police, Okaloosa County Emergency Medical Services, and 13 Fire Departments within the county. Public Safety Telecommunicators receive agency and state-certified training to help them assess situations, obtain pertinent information, and dispatch the appropriate resources efficiently and promptly. Our team is certified through the Academy of Emergency Dispatch, ensuring professional emergency call-taking and dispatching services. The Communications Division is certified through the Florida Telecommunications Accreditation Commission.

To contact the Sheriff’s Office for non-emergency situations, dial our non-emergency number at 850-651-7400.

Technology

Our 9-1-1 center continues its goals of advancement in utilizing the latest and most up to date technology, offering text to 9-1-1 services when you can’t speak with an operator safely. Call if you can, text if you can’t!

What is 9-1-1 for?
 
9-1-1 is for emergency use. It is your direct line to emergency services when a life is in danger, you need to stop a crime or report a fire.
 
How do we locate you?
 
When dialing 9-1-1, the first question you will be asked is the location of your emergency. Our 9-1-1 system is equipped to receive location and GPS based mapping however our telecommunicators may not always automatically know your location or the exact location of the emergency you are reporting. Ensure you provide the most accurate information available to your 9-1-1 operator.
 
How you can you help your 9-1-1 operator?
 
Remain as calm as possible so you can speak clearly. The information you provide is essential. Being able to understand what you are saying is critical. Follow the emergency instruction being provided to you and stay on the phone with us. Don’t hang up until we do.
 
Okaloosa County is committed to serving your emergency and non-emergency needs. We’re here to help and here to serve.

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